Return Policy

RETURN POLICY

All sales on the site are complete and final and FAVRE-BULLE SARL only accepts returns and offers a refund under the terms and conditions set forth below:

  1. Damaged in Shipment

If you receive your product and it has been damaged during shipment, please email us at info@favre-bulle-watches.com within 10 business days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be repaired or replaced.

  1. Exchanges

We understand that customer satisfaction is paramount. If a customer is dissatisfied with the product and wishes to seek an exchange, we will be happy to exchange the item based on the conditions for return we have set herein in this return policy. To initiate an exchange, you must do so between 10 days of receiving the item, by contacting us at info@favre-bulle-watches.com. Once eligibility is confirmed, we will provide instructions on how to return the product. The exchanged product will be dispatched once we receive and inspect the returned item, ensuring it meets the specified conditions set forth in this policy. Shipping costs related to the return of unwanted products will not be covered by FAVRE-BULLE SARL.

  1. Important conditions for return

Please note that you can only return a product if it is defective and not when you are dissatisfied with a purchase. The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:

  • The product shall be in unused and original condition;

  • Free from stains

  • You shall inform about the return of the product to us within a period of 20 business days;

  • You shall not accept any open box deliveries;

  • The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.

  • You agree and acknowledge that FAVRE-BULLE SARL reserves the right to determine whether or not product is in saleable condition. Items considered unsellable will be discarded. FAVRE-BULLE SARL will not issue a Store Credit or Exchange these item(s).

  1. Refunds

We will send you an email after your return has been received and examined to advise you that we have received your returned item. We will also tell you if your return has been approved or rejected. If you are approved, we will work with you to make a free reparation, or swap it for you at our discretion.